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Postgraduate Admissions


Fee Status

Any candidate who thinks they have been wrongly assessed for fee status may seek a review by submitting a self-assessment questionnaire and supporting documents. This questionnaire can be downloaded either from your Self-Service account or from the Fee Reassessment page.

College Allocation

If applicants have a query or concern about their College allocation, they should contact the Senior Tutor or Graduate Tutor within the College in the first instance. College contacts are available here.

Academic Decisions

The Postgraduate Admissions Office cannot give reasons for not offering admission, nor advise you how to improve your application, and cannot provide feedback on admissions decisions. Faculties or Departments are not obliged but may agree to provide feedback and should be contacted directly.

If your application has been rejected then you may be able to appeal about the decision using the appeals procedure set out on this page.

Please note the procedures for the following degree programmes: MBA, EMBA, MFin or Macc are available at Cambridge Judge Business School website, for Master of Studies programmes visit the Institute for Continuing Education.

Postgraduate Admissions Appeals and Complaints Procedure

1. Purpose

A Postgraduate applicant who is dissatisfied with an aspect of the admissions process may submit a complaint using the following process.

A Postgraduate applicant who is dissatisfied with the admissions decision made by the University, can also follow this process to appeal the decision on one of the following grounds:

  1. an error in the decision-making process or a procedural irregularity;
  2. bias or perception of bias in the decision-making process;
  3. extenuating circumstances, which, for good reason, you did not inform the University of in your application, which would have had a material impact on the admissions decision.

An admissions appeal cannot be made based on any other grounds, including the academic judgement of the decision-makers. Please find our complaints procedure flowchart here.

If applicants have an informal query about the admissions decision that was made, or wish to receive feedback, they should contact their Faculty or Department directly. 

2. Submitting a complaint or appeal

An appeal or complaint must be submitted using the Postgraduate Admissions Complaints and Appeals form to the Postgraduate Admissions Office within 28 days of receiving the formal written admission decision. The form can be downloaded from here

Forms should be submitted by email to

The Head of Postgraduate Admissions may choose to accept an appeal or complaint submitted after the 28 day deadline for exceptional reasons where he or she considers that a valid reason for delay has been evidenced.

An applicant can withdraw an appeal or complaint at any time by emailing or writing to the Head of Postgraduate Admissions. Once an appeal or complaint has been withdrawn it cannot be reinstated.

An applicant will not be disadvantaged for submitting a complaint or appeal if it is made in good faith.  Submitting a complaint or appeal will not prevent an applicant from being able to re-apply to the University in the future or affect the applicant’s ability to comply with any offer of study already issued.

3. Responding to an appeal or complaint

The Head of Postgraduate Admissions (or delegate), will acknowledge an appeal or complaint within 5 working days. 

An admissions appeal or complaint can be declined to be considered if it does not fall within the permitted grounds; if it is trivial, vexing, or malicious; if it has been submitted outside the timeframe and there are not valid and evidenced reasons for late submission; or if the appeal remedy requested does not include amending the admission decision;.

If an appeal or complaint is not declined it will be investigated by the Complaints and Appeals Panel. The investigation is likely to include requesting responses from the staff or department involved in considering a Postgraduate applicant’s application. This will involve sharing a copy of the applicant’s appeal/complaint with the relevant staff.

As part of the investigation, the University’s written documentation and legal obligations will be taken into consideration.

An applicant will normally receive an appeal/complaint decision letter within 20 working days of receiving the appeal acknowledgement. If an appeal /complaint decision will take longer than 20 working days, the applicant will receive an update regarding the investigation.

The appeal/complaint outcome letter will include a description of the investigation that took place; the decision; the reasons for the decision; and any actions being taken because of the decision.

The appeal/complaints decision letter confirms the University’s final decision in relation to a Postgraduate Admissions appeal. This decision is likely to be communicated to any staff or department involved in the investigation.